The VOIA Solution

VOIA is an AI-driven platform designed to act as an AI call center agent for restaurants — answering calls, taking orders, handling questions, and booking reservations. The system is built to support integrations, upselling, and analytics to improve profitability and operational efficiency.

How it works

  • Answers calls instantly — even during peak hours
  • Understands requests using advanced NLP
  • Captures orders and customizations accurately
  • Handles reservations and FAQs
  • Syncs data into restaurant systems (POS / reservation / delivery)

Designed for outcomes

  • Fewer missed calls and abandoned orders
  • Lower staffing pressure and reduced labor cost
  • Higher average ticket via intelligent upselling
  • Improved customer satisfaction with faster service
  • Analytics to optimize menus and promotions

Workflow timeline

A clear, restaurant-ready flow — from answering the call to completing the order — designed for accuracy and speed.

1

Instant answer & intent detection

VOIA picks up immediately, identifies the request (order, reservation, or questions), and routes the conversation.

No hold timesNatural languageMulti-language
2

Guided ordering & customization

Captures items, modifiers, special instructions, and confirms details to reduce errors.

Menu logicConfirmationsAccuracy-first
3

Smart upsell suggestions

Recommends relevant add-ons and promotions at the right moment to increase average order value.

Promotion awareContextualHigher AOV
4

System sync & reporting

Sends order/reservation details into the restaurant stack and records analytics for operational insights.

IntegrationsAnalyticsScale-ready

Core capabilities

AI Voice Agent

Human-like conversations designed for speed, clarity, and accuracy.

Multi-language & accents

Built for diverse customer populations and real-world speech patterns.

Upsell intelligence

Suggests add-ons, combos, and promotions to increase revenue per order.

Integrations

Connects to restaurant tech stacks to reduce manual entry and errors.

Analytics & insights

Tracks volumes, preferences, and peaks to support smarter operations.

Scalable for chains

Supports single locations, multi-location brands, and franchises.

Want to see VOIA in action?

Email us at info@voia.ca to request a demo or pilot.